Shipping policy

Shipping & Returns Policy

Shipping Policy

Thank you for shopping with Bezi Studio! We partner with trusted fulfillment suppliers to bring you high-quality fashion and lifestyle products.

Processing Time

Orders are typically processed within 1-3 business days. Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary depending on the product’s warehouse location:

US-based products: Typically arrive within 2-5 business days
International/overseas products: Typically arrive within 5-10 business days

Please note that shipping times are estimates and may vary due to carrier delays, holidays, weather conditions, or other unforeseen circumstances.

Shipping Rates

Shipping charges are calculated at checkout based on the weight and destination of your order.

Multiple Shipments

Some orders may arrive in multiple packages if items are shipped from different warehouse locations. If this occurs, you will receive separate tracking information for each shipment.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking information so you can monitor your package’s progress.

Returns & Refunds Policy

We want you to love your purchase. If you’re not completely satisfied, eligible items may be returned according to the following guidelines.

Return Eligibility

To qualify for a return, items must:

Be unworn, unused, and in original condition
Include all original tags attached
Be returned in the original packaging
Be requested within 7 days of delivery

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned:

Swimwear
Bodysuits
Lingerie and intimate apparel
Jewelry
Beauty products
Face masks
Final sale items

Return Process

To initiate a return, please contact us within 7 days of receiving your order at bezidesignstudio@gmail.com. Once your return request is approved, return instructions will be provided.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Refund Processing

Once your return has been received and inspected, refunds are typically processed within 5-7 business days. Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue so we can resolve it promptly.

If you have any questions regarding shipping, returns, or your order status, please contact our customer support team. We are happy to assist you.